Privacy Policy

This Privacy Policy describes how Brightday and PocketPet ("we", "us", "our") collect, use and protect information about you when you use the PocketPet mobile application and website.

1. Information We Collect

We collect information you provide directly, including:

• Account information — name, email address, password
• Pet profile data — pet name, breed, date of birth, vaccination records, photos
• Booking information — appointment requests and history
• Communications — messages sent through the in-app live chat feature

We also collect certain information automatically when you use the app, including device type, operating system, and usage data to improve the service.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain and improve the PocketPet app and services
• Process bookings and connect you with veterinary clinics and service providers
• Send appointment reminders and service notifications
• Respond to your questions and support requests
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We share information only in the following circumstances:

• With service providers you book — vets, groomers and sitters receive the pet and appointment information necessary to deliver the service
• With iVetData clinics — when your vet uses iVetData, pet passport and medical records sync automatically with their system
• With trusted service partners — we use third-party services for hosting, analytics and communications, all bound by data processing agreements
• When required by law — we may disclose information if required to do so by applicable law or legal process

4. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

5. Your Rights

Depending on your location, you may have the right to access, correct or delete your personal data. To exercise these rights, please contact us at the address below. We will respond within a reasonable timeframe.

6. Children's Privacy

PocketPet is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of PocketPet after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us via the contact page or email us at hello@pocketpet.co.